E-zine Troubleshooting Page

Are you receiving Jim Rohn's Weekly E-zine regularly? If not, please read this important message. 

Due to the addition of stricter spam filters on a variety of email clients, some subscribers tell us that they are no longer receiving their Jim Rohn Weekly E-zine; a publication that they wish to receive. We'd like to let you know there are 3 reasons why this usually occurs....and it is easy to correct!

1. Have you signed up to receive Jim Rohn's Weekly E-zine, and is your email address current and accurate?
   
   
2. Are you using Spam Filtering Software or have you upgraded your Spam Filtering Software?
   
   
3. Have you added Jim Rohn's Weekly E-zine to your address book? (This will impact our ability to communicate with you and your ability to view images in HTML.)

See below for more information on each item listed above.

In addition, other email from the jimrohn.com domain is sent to you when you place an order, receive information as an affiliate or as a One-Year Success Plan member, request information from one of our Customer Service team members, etc. If your email provider enables it (and to be on the safe side), please add the domain jimrohn.com as an approved sender.

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1. Have you signed up to receive Jim Rohn's Weekly E-zine?

Yes. I have already subscribed to Jim Rohn's Weekly E-zine.
Visit the Jim Rohn Home Page. Make sure your address is shown in the Subscribe Box in the left-side Directory.

If your email address is incorrect, please use the link provided to change your email address.

No. I am a new subscriber.
Visit the Jim Rohn Home Page. Enter your email address in the Subscribe box located in the left-side Directory or in the box provided in the Subscription Pop-Up Box. Then click on the Subscribe button.

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2. Are you using spam filtering software?

If you are using spam filtering software, or if you have upgraded it recently, you can enter the following email address into your filtering software "whitelist" or "approved sender" list to ensure you continue to receive Jim Rohn's Weekly E-zine and messages:

If you are using spam filtering software for personal use, please enter ezine@jimrohn.com as an approved sender.

If you receive mail at your work or business domain and your company is using spam filtering software, please contact your Information Technology department and request to add ezine@jimrohn.com.
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3. Have you added Jim Rohn's Weekly E-zine to your address book?

Some email providers impose restrictions on email delivery, which may impact our ability to communicate with you and/or your ability to view images in HTML. Please check the details below under your email provider or your software for more information:
 

If you do receive expected email, please check your Junk Email folder as email is often directed to that folder until the sender's address and/or domain name has been added to your address book and approved sender list.

Is your email provider AOL?

Is your email provider AOL 9?

1. Open Jim Rohn's Weekly E-zine.
2. Click the “Add Address” icon on the right side of the window.
3. Click the “OK” button.

Is your email provider AOL 8?

1. Open Jim Rohn's Weekly E-zine.
2. Click the “Add to Address” icon on the right-hand side of the window.
3. Click the “Save” button.

Is your email provider AOL Netmail?

1. Open Jim Rohn's Weekly E-zine.
2. Click the “Add to Address” icon.
3. Click the “Save” button.

Is your email provider Yahoo! Mail?

1. Open your Yahoo! e-mail account
2. Click "Mail," and select "Options"
3. Click "Filters"
4. Click "Add"
5. Click in the text box in the top row ("From header") and enter jimrohn.com
6. In the pull-down menu for "Move the message to," choose "Inbox"
7. Click "Add Filter"
 

Is your email provider Hotmail?

1. Open your Hotmail e-mail account
2, Click "Contacts"
3. In the left-hand menu, click "Safe List"
4. Enter jimrohn.com and click "Add"
 

Is your email provider MSN 8?

1. Open Jim Rohn's Weekly E-zine.
2. Click “Save Addresses” at the upper right hand side of the screen.
3. Select the check box next to the address you want to save.
4. Click the “Save” button.

Is your email provider Earthlink Webmail?

1. Open Jim Rohn's Weekly E-zine.
2. Click the “Add to Address Book” link.
3. Click the “Save” button on the popup.

Is your email provider Earthlink Total Access?

1. Open Jim Rohn's Weekly E-zine.
2. In the From field, right-click the Jim Rohn address.
3. Click "Add to Address Book".
4. Click the “Ok” button.

or...
1. In the message list of your Inbox or other mail folder, right-click Jim Rohn's Weekly E-zine.
2. Click “Add Sender to Address Book.”
3. Click the “OK” button.

or...
1. Open Jim Rohn's Weekly E-zine.
2. Click "Add Sender" in the upper right of the header.
3. The name and email address from email are pre-populated in the “Add to Address Book” pop-up.
4. Click "Yes".

Is your email provider Outlook 11?

1. Open Jim Rohn's Weekly E-zine.
2. Right-click the name of the sender you want to make as a contact.
3. Click "Add to Outlook Contacts" on the shortcut menu.

OR

1) Right-click any email received from Jim Rohn
2) Select "Junk Mail" and select Approved Sender

Is your email provider Outlook 2000?

1. Open Jim Rohn's Weekly E-zine.
2. In the From field, right-click the Jim Rohn address.
3. Click the “Add to Contacts” link on the shortcut menu.
4. Click the “OK” button

OR

1) Right-click any email received from Jim Rohn
2) Select "Junk Mail" and select Approved Sender

Is your email provider Outlook Express 6?

1. Open Jim Rohn's Weekly E-zine.
2. In the From field, right-click the Jim Rohn address.
3. Click the “Add to Address Book” link in the menu.
4. Click the “OK” button.

or...
1. In the message list of your Inbox or other mail folder, right-click Jim Rohn's Weekly E-zine.
2. Click the “Add Sender to Address Book” link in the menu.
3. Click the “OK” button.

Is your email provider Netscape 6 and 7?

1. Open Jim Rohn's Weekly E-zine.
2. In the From field, right-click the Jim Rohn address.
3. Click the "Add to Address Book" link in the menu.
4. Click the “OK” button.