Customer Service

Here are the many ways we have provided for you to get in touch with us... by phone, fax, mail, and our Online Contact Form:

Phone:
Toll-free (800) 929-0434
940-497-9265 (for Dallas residents and outside U.S.)

*Office Hours are 8 am - 5 pm Central Standard Time, Monday through Friday.

Fax:
940-497-9799

Mail:
Jim Rohn International
200 Swisher Road
Lake Dallas, TX 75065

Online Contact Form:
Click Here to use our Online Customer Service Contact Form

Same Day Shipping:

Orders placed M-F before NOON (12pm) CST will ship same business day. (Contingent upon product availability.)

Expedited (Overnight and 2-Day delivery) shipments are delivered Monday through Friday ONLY and is dependent upon product availability. Overnight Orders placed by NOON Friday will arrive on MONDAY. 2-Day Air Orders placed by NOON Friday will arrive Tuesday. Please be certain to give a physical ship to address (no P.O. boxes) for expedited shipments.

FedEx Home Delivery is delivered Tuesday through Saturday and can take 1-5 days (dependent on destination). The delivery time does not including processing and shipping time.(Please keep in mind FedEx Holidays)

Priority Mail is delivered Monday through Saturday and can take 1-7 days (dependent on destination). The delivery time does not including processing and shipping time.(Please keep in my Postal Service Holidays

FedEx International Mail can take 3 to 4 weeks for delivery

FedEx International Economy can take 7 to 10 business days not including any custom delays.

FedEx International Priority can take 5 to 7 business days not including any custom delays.

Email Confirmation:

We will confirm receipt and shipment of your order via email so that you can track the progress.

Quick Response:

We will respond to all email requests within one business day.

Cancellations/Refunds/Exchanges

We have the most generous return policy in the industry. You have 180 days from the time of purchase to return or exchange any products you are not completely satisfied with. If you have not enjoyed our products before, I am sure you will find it a life-changing experience.

Procedures for Returning Product:

When returning product(s), we ask that you include a copy of the original Invoice and note your reason for return. Please tell us if you are requesting a refund or an exchange for another product. Please return your package to us at:

Jim Rohn International/YourSuccessStore
Attention Customer Support
200 Swisher Road
Lake Dallas, Texas 75065

Once we have received your items we will issue a refund or ship the exchanged product.

Customer Service Testimonials:

You guys are the absolute best! You're absolutely are wonderful. To send something on a weekend, late at night when I didn't even expect it for at least 1 week, is outstanding!!!! And to send it within 5 hours of my e-mail. WOW! Let me repeat that please Wow! - Joe Freda

May I congratulate the Jim Rohn staff for their extreme efficiency and service-mindedness! (I never expected to receive the 12 books so quickly!). - Yot Yin Wong

Yveatte, thank you for the excellent service that I receive from you all. I am so delighted to have access to materials by Jim Rohn because from the first day that I heard him on a tape I knew that he had a message that I was destined to hear that would forever change the way I think, the way I relate to the worldand the people I come in contact with. He truly changed my level of consciousness and will continue to do so. I am so excited to begin my journey with him. I have begun with others in the industry and he is a path I now need to trod. Have a wonderfully blessed day. - Linda

I received my order one day after I went online to order it. That is customer service! Well done. -- Brian Bearden