General
Can you ship
internationally?
Yes, we do ship internationally. You can receive a shipping
quote online or by phone at 1-940-497-9265. Please note that international shipments
may be subject to custom and duty charges upon delivery. These will vary based
on local custom laws.
Where can I purchase
back issues of SUCCESS Magazine?
You can purchase back issues online or by phone. You’ll find
these issues in the “Magazines” section of our SUCCESS Store.
Where do I find the
download I ordered?
You can access your downloads on your “My Account” page.
Please note that these links will expire, so be sure to back up your downloaded
material.
Will this MP3 work on
my iTunes or iPod?
Yes, our MP3s are in a standard format which will be
readable by your iTunes account and your iPod. Please contact Apple Support if
it is not showing in your iTunes library.
Where can I seek
permission to quote an article?
Please contact us directly at customersupport@jimrohn.com with
your information. We will need to know your intended quote and where it will be
published.
Do you have bulk
pricing?
All bulk pricing is listed online or can be quoted by phone.
If the quantity you are interested in is more than what we have listed online, you
can call for pricing at 1-800-929-0434 or email us directly at customersupport@jimrohn.com
Do you allow reseller
accounts?
Yes, we do occasionally take resellers. Please contact us
directly at customersupport@jimrohn.com
for additional information.
What is your return
policy?
You can return an item for up to 180 days after the order
date. When returning product(s), we ask that you include a copy of the original
Invoice and note your reason for return. Please tell us if you are requesting a
refund or an exchange for another product. Once we have received your items, we
will issue a refund or ship the exchanged product. Please return your package
to us at:
Jim Rohn
International/YourSuccessStore
Attention Direct Support
200 Swisher Road
Lake Dallas, Texas 75065
Shipping Methods
What shipping methods
do I have to choose from?
If your order is being shipped inside the United States,
your options are:
Please note: Some services are not available in some
locations.
- Postal
Mail - for items less than 4lbs.
- FedEx
Ground – for items greater than 4lbs.
- FedEx
Two-Day delivery
- FedEx
Overnight delivery
If your order is being shipped outside the United States,
your options are:
Please note: Some services are not available in some
locations.
- FedEx International Mail
- FedEx International Economy
- FedEx International
Priority
What is FedEx
International Mail?
FedEx International Mail is a service that FedEx provides to
ship internationally using the local postal service.
How does FedEx
International Mail work?
A FedEx courier will pick up your order and take it to a
FedEx mail sorting facility. The postal agency sorts, stamps and transports
your mail directly to the appropriate foreign postal authorities. The foreign
postal authorities deliver your mail.
Should I ship to my
PO Box when using FedEx International Mail?
Yes, please use any address that can accept postal mail. If
your destination cannot accept mail, then you will need to use your PO Box or
another FedEx service.
How long does FedEx
International Mail take for delivery?
Please allow 3-4 weeks for delivery. With any postal
service, weather and customs may delay your order further. Use FedEx International
Mail to send materials that are less time sensitive than those you would ship
using FedEx shipping services.
Will I receive
tracking information if I ship with FedEx International Mail?
No, since your order will be shipped via the postal service,
there will not be any tracking information.
One Year Program
When will emails
start?
You should receive your welcome email the first Friday after
you place your order. This welcome email will include your bonus downloads.
I’m not receiving my
emails.
Some spam filters can block emails. Please be sure to add customersupport@jimrohn.com to
your safe senders list as the program will come from this email address.
How do I update my
payment information?
You can update your payment information by phone at
1-800-929-0434 (1-940-497-9265 international) or online on your “My Account”
page. Just view the order with your subscription information and it will have a
form that will allow you to update your information.
How many payments are
on the One Year program?
You have two options when signing up for the One Year
program. You can make one payment of $179.00 or 12 payments. The first 3
payments are $9.97 while the remaining 9 payments are $17.97.
How do I cancel the
One Year program?
You can cancel by phone 1-800-929-0434 (1-940-497-9265
international), by email at customersupport@jimrohn.com
or by clicking the trash can in your subscription order details page.
Can you resend any
missing lessons?
We can replace missing lessons for up to 180 days after the
program ends. Please be sure to save all your material to enjoy in the future
as the links will expire.
How do I update my
email on the program?
You can update your email by phone 1-800-929-0434
(1-940-497-9265 international) or by email at customersupport@jimrohn.com.
Affiliate Program
How do I become an
affiliate?
You can sign up to be an affiliate with us here: http://affiliate.jimrohn.com
Will we receive
credit for referring your subscription programs like SUCCESS Magazine?
At this time, subscription programs like SUCCESS Magazine, SUCCESS Book
Summaries, and SUCCESS Club are not eligible for affiliate commissions.
