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Troubleshooting Your Order Your order is very important to us. If you are receiving an error message or having other difficulties completing an online order, please read through the suggestions below. 1. Cookies must be enabled on your computer in order to complete your order. The way to ensure your cookies are working varies from browser to browser. Netscape allows you to change the settings to accept cookies by clicking Preferences on the Edit drop-down menu, then choosing Advanced and adjusting the settings in the Cookies box. In Internet Explorer, click the Tools drop-down menu, then click "Internet Options." Click the Security tab, and then click the Custom Level button. Click the radio buttons next to Enable beneath both "Allow cookies that are stored on your computer" and "Allow per-session cookies (not stored)." This should enable your browser to accept cookies. 2. Please make sure that you have selected your shipping method and that all required fields are filled in. 3. If you are a returning customer, but have changed your email address since your last order, please click Update Customer Info to update your information. 4. If you are looping back in the order process and your page is not updating, your computer may be caching the older version of the page. Simultaneously hold the shift key and press the refresh button in your browser. If none of these suggestions solves your problem, please contact us via email service@jimrohn.com. Please include as much information in your message as possible, including: What point in the ordering process is causing you trouble? If you are receiving an error message, what does it say? What items are you trying to order? What browser are your using? What is your connection speed; dial-up or a high-speed connection? Our Customer Service Department will be happy to assist you. Please note that we can accept orders via e-mail, phone or fax. Please call 800-929-0434 for additional information or to speak directly with our Customer Service Department. |
