General
How do I contact Customer Service?
You may reach Customer Service from 8 a.m. to 5 p.m. Central Standard Time (CST) Monday – Friday via phone; Toll-free for U.S. & Canada: You may leave a voice mail after hours and your call will be returned the next business day. The phone number is (800) 929-0434
Email your questions or comments to [email protected]. Your email will be responded to within one business day.
What are your business hours?
We are available to help you with your order Monday through Friday from 8 a.m. to 5 p.m. CST.
Can I change my Jim Rohn order, now that it has been placed?
Changes cannot be made to your order once it is submitted.
What is the currency price of items online?
Prices online are set in US Dollar and all purchases made through our store will be in US Dollar Currency.
How do I pay for my order?
We accept Visa, MasterCard, Discover and American Express, as well as debit cards with Visa or MasterCard logo.
When does my credit card get charged?
Your order will be charged at the time of purchase. You will be charged for the total amount, including all applicable taxes and shipping charges.
Does my billing address have to match the address on file with the credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement. However, the shipping address you wish ship to does not need to match your billing or credit card address.
Shipping
Returns
What is the policy on returns?
We offer a 30-day return or exchange window from the shipment date. Please note that downloads, personalized items, CDs, DVDs, and print materials are final sale and non-returnable. Any eligible returns must be in original condition with all packaging and tags intact. Return shipping costs are the responsibility of the customer. Once we receive your return, please allow 7-10 business days for processing.
What is the return shipping address?
Lacore Logistics
Attn: SUCCESS ENTERPRISES
900 Wilmeth Rd.
McKinney, TX 75069
My Account
Can I change my email address or billing and shipping addresses for MY ACCOUNT?
Absolutely! To update your billing and shipping address, please visit mysuccessplus.com/my-account/edit-address.
From there, you can update your billing and shipping addresses.
Can I check out as a guest?
For virtual products like MP3s, e-books, etc., you’ll need to create an account on mysuccessplus.com during checkout to access your downloads. For physical products only, guest checkout is available, but you won’t have order history or reorder abilities without an account.
