FAQ

How do I contact Customer Service?
You may reach Customer Service from 8 a.m. to 5 p.m. Central Standard Time (CST) Monday – Friday via phone; Toll-free for U.S. & Canada: You may leave a voice mail after hours and your call will be returned the next business day. The phone number is (800) 929-0434

Email your questions or comments to [email protected]. Your email will be responded to within one business day.

What are your business hours?
We are available to help you with your order Monday through Friday from 8 a.m. to 5 p.m. CST.

What if I wish to place a large order?
For bulk shipments in excess of 500 lbs, additional shipping options can be obtained via Customer Service at (800) 929-0434.

My credit card statement has a charge from on it. Who is ?
is a trusted printing and fulfillment facility selected by your company to manage your online store.

Can I change my Jim Rohn order, now that it has been placed?
Changes cannot be made to your order once it is submitted.

What is the currency price of items online?
Prices online are set in US Dollar and all purchases made through our store will be in US Dollar Currency.

How do I pay for my order?
We accept Visa, MasterCard, Discover and American Express, as well as debit cards with Visa or MasterCard logo.

When does my credit card get charged?
At the time you place your order, we’ll pre-authorize your card for the total amount including all applicable taxes and shipping charges. Once we successfully ship your order we will collect payment from your credit card.

What is a pre-authorization?
At the time that you submit your order, we will request that your financial institution create a pre-authorization hold on your account. This means that we have not actually charged your account so you are not responsible to pay anything or incur any interest yet. Only once we successfully ship your order will we collect payment from your credit card. Any items not available for shipping will be removed and your charge will only settle for the items available for shipping.
In the event that your entire order is cancelled for any reason, prior to shipment, pre-authorization holds naturally expire within 15-30 days depending on your financial institution.

Does my billing address have to match the address on file with the credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement. However, the shipping address you wish ship to does not need to match your billing or credit card address.

Can I request design changes for the printed item I am ordering?
No. The only pieces of a printed item that can be changed are the pieces that the website allows you to change. We cannot make changes to designs provided by our partners without their permission. Additionally, we cannot send any of the artwork to you for personal use and printing.

How long will it take to have my order printed?
All custom print items will take 3-5 business day to process and to be printed.

Will you ship my personalized print product separately?
No. Please be sure to add 3-5 business days to your order process time for personalized print products. Your order will ship when all items are complete.

Why didn’t I receive my order this weekend even though I selected an expedited service?
Expedited (Overnight and 2-Day delivery) shipments are delivered Monday through Friday ONLY and is dependent upon product availability and order process time on customized items. Overnight Orders placed by NOON CST Friday will arrive on MONDAY. 2-Day Air Orders placed by NOON CST Friday will arrive Tuesday. Please be certain to give a physical ship to address (no P.O. boxes) for expedited shipments..

*Shipping Transit Times*

Domestic Shipments
• Economy – 5 to 7 business days from product availability
• Ground – up to 4 business days from product availability
• 2nd Day – up to 2 business days from product availability
• Standard Overnight – 1 business day from product availability

International Shipments
• International Economy – Typically 7 to 15 business days from product availability (depending on country)
• International Priority – Typically 5 to 7 business days from product availability (depending on country)
• International Mail – 3 to 4 weeks from product availability
• Canada Economy – 5 to 10 business days from product availability
• Australia Economy – 7 to 15 business days from product availability
• UK Economy – 7 to 15 business days from product availability

What is FedEx International Mail?
FedEx International Mail is a service that FedEx provides to ship internationally using the local postal service.

How does FedEx International Mail work?
A FedEx courier will pick up your order and take it to a FedEx mail sorting facility. The postal agency sorts, stamps and transports your mail directly to the appropriate foreign postal authorities. The foreign postal authorities deliver your mail.

Should I ship to my PO Box when using FedEx International Mail?
Yes, please use any address that can accept postal mail. If your destination cannot accept mail, then you will need to use your PO Box or another FedEx service.

How long does FedEx International Mail take for delivery?
Please allow 3-5 business days to process your order then 3-4 weeks for delivery. With any postal service, weather and customs may delay your order further. Use FedEx International Mail to send materials that are less time sensitive than those you would ship using FedEx shipping services.

Will I receive tracking information if I ship with FedEx International Mail?
No, since your order will be shipped via the postal service, there will not be any tracking information.

What is the policy on returns?
ALL SALES OF CDs, DVDs, PRINT ITEMS, AND PERSONALIZED ITEMS ARE FINAL. Jim Rohn will accept returns or exchanges of other items within thirty (30) days of date of shipment. A fifteen percent (15%) restocking fee will apply. Purchaser is responsible for the cost of shipping for returned items. All items must be returned with original tags and packaging. Returns will be processed within 7-10 days of receipt.

What is the return shipping address?
Jim Rohn
200 Swisher Road
Lake Dallas, TX 75065
USA
ATTN: Customer Support

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How do I log into the MY ACCOUNT section of the Jim Rohn?
In the Jim Rohn cart, click “My Account” at the top of the page.

Do I have to create an account to place an order?
An account is automatically created the first time you log-in, but you will be prompted to add additional information needed to place an order.

Can I change my email address or billing and shipping addresses for MY ACCOUNT?
Yes, simply click on “My Account” at the top of the page, enter your updated information, and click the “Update” button.

Does the system remember my last order?
Your Jim Rohn account will have your previous orders on file for future reference.